FAQ - Maid In Australia Home Cleaners

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FAQ

Frequently Asked Questions




Are your house cleaners security cleared?

All cleaners working for Maid In Australia Home Cleaners undergo a police check. The recruitment process includes face-to-face interviews, background and identification checks and inductions.

 

How often can I have a cleaning service?

Maid In Australia Home Cleaners offer a number of service frequency options which include: weekly, fortnight or even the once-off spring clean.

 

What work can I expect to be done?

Maid In Australia Home Cleaners offer a systemised approach to their services. We would love the opportunity to show you through the types of services on offer during one of our friendly face-to-face consultations/quotations. Simply complete a booking form and we will be more than happy to show you how we can assist with your house cleaning needs.

 

Must I be home when you clean?  

It is entirely up to you. We can have your home looking refreshed by the time you come home from work or we can just as easily clean it while you relax on the lounge.

 

What if I need to change or cancle the scheduled cleaning time?

Contact us. We can easily move your cleaning time to your new desired time slot.

 

What if I forgot that the cleaning is scheduled or for any reason I need to cancle the service just before the job?

Where the cleaner is at the house ready to do the job or on their way to your home we expect the client to recognize the cleaner's time.

 

Will I always have the same cleaner(s)?

That is our goal, but circumstances (like sickness, holidays, studies, etc) beyond our control may occasionally require a cleaner substitution.

 

How do I pay for your services?

With Australia known as the cashless society, Maid In Australia Home Cleaners allow the flexibilty of direct debit Pay Advantage options. This takes the stress away from you of having to locate an ATM or write a cheque.

 

Do I need to provide cleaning equipment and products?  

No, our cleaners will all come equipped with their own cleaning equipment and products.

 

Do you guarantee a quality service?

Of Course! Maid In Australia Home Cleaners want to keep their clients long term and it is for this reason that we have developed post clean customer feedback surveys.

 
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